Business Systems Manager

United States·Los AngelesFull Timemid

OtherBusiness Systems Manager

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Quick Summary

Overview

Purpose and Objective The Business Systems Manager owns the stability, effectiveness, and continuous improvement of AMIRI’s core enterprise applications, with a primary focus on ERP (NetSuite), PLM, POS, wholesale, and e-commerce adjacent platforms.

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Purpose and Objective

The Business Systems Manager owns the stability, effectiveness, and continuous improvement of AMIRI’s core enterprise applications, with a primary focus on ERP (NetSuite), PLM, POS, wholesale, and e-commerce adjacent platforms. The role exists to ensure these systems reliably support global retail, wholesale, and corporate operations as the brand scales.

This role leads a small, hands-on team responsible for day-to-day operations, incident management, enhancements, and release cycles across live platforms. Digital Delivery owns large, CAPEX-funded programs, while Business Systems owns OPEX-funded Run & Enhance delivery and serves as application and integration design authority into those initiatives.

Own Run & Enhance delivery for in-scope business systems.

Define and enforce application, configuration, and integration standards.

Maintain structured intake, prioritization, and capacity management.

Lead internal team members and external partners with clear accountability.

Personally contribute to complex analysis, configuration reviews, and solution design.

Set the quality bar through direct involvement in critical issues and releases.

Serve as definitive owner of how ERP, PLM, POS, and related platforms are configured and operated.

Own platform integrations layer (Celigo -iPaaS).

Own operational integrity of integrations, including monitoring and exception handling.

Partner with Data teams to ensure analytics-ready systems.

Define and monitor SLAs and KPIs for incidents, integrations, and releases.

Own incident and problem management, including root-cause analysis.

Plan and execute regular release cycles for small and medium enhancements.

Owns and decides application standards, configuration patterns, integration design, and Run & Enhance priorities. Influences solution design within Digital Delivery programs.

8–10 years owning production business systems in multi-entity retail or consumer environments

Hands-on ERP experience, NetSuite

Hands-on ERP experience, Celigo

Proven ownership of incidents, enhancements, and release cycles across integrated platforms

Strong understanding of integrations and enterprise data structures

Preferred

Experience in luxury or premium retail environments

Exposure to PLM, POS, or wholesale platforms

Experience leading small internal and partner teams