Collections Manager- 3591259

United States·New York Citymid

OtherCollections Manager

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Quick Summary

Overview

Job Title: Collections Manager Location: New York, NY 10019 Salary/Payrate: $150K-$165K annually plus a performance-based bonus and AWESOME benefits!!!

Key Responsibilities

Day‑to‑Day Collections Operations Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable Monitor AR aging, dispute status, unapplied cash, and collection…

Requirements Summary

Bachelor’s degree or equivalent experience required 7+ years of collections experience in a large law firm or professional services environment Prior experience managing supervisors and/or teams Strong knowledge of legal billing and collections…

Technical Tools

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What We Offer

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Responsibilities

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Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable
Monitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolution
Ensure collection efforts align with client billing terms, outside counsel guidelines, and firm policies
Manage escalation and resolution of complex, sensitive, or high‑risk collection matters
Maintain operational discipline around call cycles, dunning activity, and partner engagement

Directly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality control
Ensure timely and accurate application of client payments and maintain the integrity of AR balances
Oversee day‑to‑day AR Operations staff, including assignment of work, performance management, coaching, and development
Establish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processes
Serve as the escalation point for AR and cash application issues impacting collections, billing, or client satisfaction

Directly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance management
Set daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlines
Review individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow‑up compliance
Provide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communication
Support onboarding and development of new team members

Support Partners, Practice Groups, and relationship attorneys on collection strategies and client communications
Partner closely with Billing, E‑Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flow
Coordinate with Finance and senior leadership on high‑risk accounts, write‑offs, and reserve considerations
Prepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadership

Ensure collection activity and outcomes are consistently documented in the firm’s financial systems
Identify trends, root causes, and recurring issues impacting collections performance and cash realization
Recommend and support process improvements aimed at reducing aging and improving the cash cycle
Support firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancements
Reinforce compliance with internal controls, audit requirements, and firm guidelines

Requirements

~1 min read

Bachelor’s degree or equivalent experience required
7+ years of collections experience in a large law firm or professional services environment
Prior experience managing supervisors and/or teams
Strong knowledge of legal billing and collections processes, including dispute resolution and client billing practices
Experience with legal financial systems (e.g., Aderant or similar) preferred
Proven ability to manage high volumes, competing priorities, and time‑sensitive matters in a deadline‑driven environment