Manager Lettershop Department

Who We Are
Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience.

Our success depends on people who are dependable, performance-focused and take pride in meeting production goals. Production is completed in-house using modern high-speed print and mail manufacturing equipment. Our facilities are clean, well-lit, and temperature controlled.

At Amsive, results matter. We offer career opportunities in print and mail production, with medical, dental, vision insurance and a competitive 401K.

Location: 1224 Poinsett Hwy, Greenville, SC 29609
Work Hours: 8am - 5pm, with expected additional hours/weekends mandatory. 

What we are looking for: 

The Manager, Lettershop is responsible for managing the production department (30-50 employees across 4 shifts including a supervisor on each shift and lettershop maintenance team), achieving planned machine outputs in efficiency, on-time performance, and quality control. Provide leadership to production employees and create a positive work environment and consistently giving performance feedback to employees.  

What you'll be doing:  

• Managing KPI’s including throughput, labor efficiency, quality metrics and schedule adherence.
• Work with Scheduling / Capacity planning to manage labor plans aligned with production forecasts; balance workforce with capacity planned. 
• Drive root cause analysis on process failures in Lettershop and apply continuous improvement techniques in Lettershop.
• Manage performance, including regular performance feedback, annual evaluations, goal setting, improvement plans and succession planning.
• Production management; understand the lettershop process. 
• Ensure all Lettershop Department employees are properly trained in equipment and processes. 
• Identify areas of improvement and work with the Lettershop team and other departments to initiate and execute process improvement initiatives. 
• Ensure a safe, clean, and organized work environment.
• Always maintain respectful communication and interdepartmental relationships.
• Hold accountable supervisors, leads, and employees to the established output and quality expectations 
• Work with members of management / project management team on all changes or deviations from the original work order as quickly as possible to ensure continued production without jeopardizing the order
• Coordinate with the Scheduler & Maintenance to schedule preventive maintenance. 
• Represent the Lettershop Department in the weekly cross-functional team meeting. 
• Prepare and conduct regular Department Meetings. 
• Partner with Human Resource and Talent Acquisition in retaining and acquiring talent for the Lettershop team. 

Who you are:  

• Minimum of 3 years supervisory experience managing 5-8 ppl and leading a team of 30-50 ppl across multiple shifts.
• Experience managing production in the direct mail industry STRONGLY preferred.
• Strong leadership and management skills, with the ability to effectively lead and motivate a team.
• Print and Mail Production experience is preferred
• Previous experience in print production management, with specific experience in letter shop operations preferred.
• Thorough understanding of printing processes, equipment, and materials.
• Excellent organizational and time management abilities, with a proven track record of managing multiple projects simultaneously. 
• Knowledge of quality control principles and practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders.
• High school diploma or GED with experience or vocational/technical certification 
• Degree from an accredited university is preferred 

Supervisory Responsibilities: Manage the Lettershop Team

Work Environment: Position operates in a regulated manufacturing print/mail production facility

Physical Demands:

• Stand and walk for up to 12 hours, with frequent bending, kneeling, and reaching
• Must be able to lift, push, or pull up to 50 pounds
• Perform repetitive motions in a fast-paced production environment

Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.