Service Desk Technician (Office-Centric Hybrid)

This position requires the knowledge and ability to accomplish any of the following responsibilities. Ownership of each may be assigned to an individual or shared equally among each member of the team.

• Provide front-line customer support for hardware and software issues;
• Prioritize tasks and log issues into Service Desk issue tracking software;
• Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones and scanners for employees;
• Install upgrades to existing equipment as needed;
• Support Service Desk environment fielding systems questions;
• Support application, connectivity, and security issues with the internet portal applications;
• Regular and reliable attendance;
• Other responsibilities as assigned by Director, Service Desk.

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

• 1+ years of technical IT/helpdesk experience preferred
• 2+ years recent experience working in a healthcare environment preferred
• Exceptional customer service skills
• Excellent verbal and written communication skills.
• ITIL Foundations certification desired, but not required
• Advanced ability to develop business relationships and communicate effectively with the user community
• MCSA, A+, Net+, VCA or similar industry certification desired, but not required
• Advanced knowledge of Windows operating systems including 10 & 11
• Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
• Knowledge of Active Directory, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
• Experience with various peripheral equipment including printers, scanners and copiers preferred.
• Ability to troubleshoot technical problems effectively and efficiently
• Must be able to work independently with minimal supervision

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

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