Field Service Technician

 

 

 

•    Performs all duties in a safe and effective manner according to the company’s policies and procedures.
•    Maintains the ANA culture
•    Safely operate ANA service vehicles.
•    Performs installation and training services for our core customer base
•    Troubleshoot problems and resolve in a timely manner.
•    Communicates information and documents with work computer and phone.
•    Provides superior customer service.
•    Maintains professional personal appearance.
•    Updates professional knowledge through constant study of ANA products
•    Helps provide a positive team spirit daily.

•    Travel up to 80% throughout North America
•    Other duties as assigned

•    2+ years of hands-on experience in field service, equipment maintenance, or a related technical role. 
•    Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field, preferred
•    Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics. 
•    Comfortable interacting with customers and providing training
•    Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation. 
•    Ability to read and interpret technical manuals, schematics, and service documentation. 
•    Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field. 

•    Prolonged periods of sitting at a desk and working on a computer.
•    Must be able to lift up to 25 pounds at times.
•    Must be able to access and navigate each department at the organization’s facilities.