Inside Sales Coordinator

Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.

 

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system.  Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

 

ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking an Inside Sales Coordinator in an onsite position in Spartanburg, South Carolina. The Inside Sales Coordinator plays a critical role in supporting sales operations, customer experience, and order execution across the organization. This position serves as a key liaison between Sales, Operations, Logistics, Finance, and customers to ensure timely communication, accurate order processing, and exceptional service throughout the customer lifecycle. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment with changing priorities and deadlines. This role requires strong communication skills, urgency, accountability, and the ability to proactively solve problems while supporting company goals and revenue objectives.

Serve as a primary point of contact for internal and external customers regarding quotes, orders, shipments, lead times, and product availability.

Provide professional, timely, and solution-oriented communication via phone, email, and internal collaboration platforms.

Build strong working relationships with customers, sales representatives, and internal departments.

Enter, update, and maintain quotes, sales orders, purchase orders, and customer information within CRM systems (Salesforce, Business Central).

Monitor open orders and proactively communicate delays, changes, or issues impacting customer expectations.

Assist with expediting urgent orders and resolving customer escalations in a timely and professional manner.

Ensure order accuracy, proper documentation, and compliance with internal processes and procedures.

Support month-end and quarter-end activities to help achieve company revenue goals and shipment targets.

Partner with Sales, Logistics, Operations, and Finance to ensure seamless execution of customer orders.

Assist in identifying process improvements that increase efficiency, communication, and customer satisfaction.

Support special projects and departmental initiatives as assigned. Including trade show support.

Maintain a strong sense of urgency while balancing multiple priorities in a fast-paced environment.

Maintain accurate and up-to-date customer and order information within company systems.

Track and manage sales activities, customer communications, and follow-up actions.

Assist with reporting, data management, and administrative support related to sales operations.

Support marketing campaigns, promotions, and customer outreach efforts when needed.

Demonstrate professionalism, accountability, teamwork, and a positive attitude in all interactions.

Support company values by fostering collaboration, inclusivity, integrity, and continuous improvement.

Participate in ongoing training and development related to products, systems, processes, and customer service.