Job Description: Front Desk

Company: Anatomy

Status: Full-time / Part-time

Location: Miami / Midtown

Anatomy has positioned itself on the cutting edge of wellness with a center that embodies the future of fitness. We are seeking professionals who are energetic, driven, goal oriented and service minded with the ability to build long lasting relationships.

Professional Attributes:

Self Motivated. You have an internal drive to be successful and know what it takes to get the job done.
Stellar organizational skills. You stay on top of things in a graceful and professional manner.
Leader. Ability to hire, train and supervise staff
Strong communication skills, you are innovative and creative and quick on your feet.
Strong customer service focus. It's your pleasure to get stuff done!
Reliable, computer savvy, and upbeat

Personal Attributes:

Fun. You're the kind of person who can talk to anyone; you're flexible, fearless, and excited to help build something really special.
Ability to build long lasting relationships
Positive attitude. Smile!
Energetic personality and ability to interact with clients
Ability interact with many different types of personalities
Fitness enthusiast. You live the lifestyle.

Key Responsibilities

Greet and provide prompt courteous customer service.
Assists members and guest with questions and product selection.
Maintain a positive attitude and take initiative.
Maintain excellent communication skills: phone, within a team, and between co-workers
Maintain product knowledge for products at front desk.
Working knowledge of Club Ready so can perform following tasks:
PT, Membership, Pilates, Stretch and Merchandise Sales.
Provide answers to simple billing inquiries.
Search for prospects and members.

Daily Procedures

Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
Utilize cash and Club Ready POS system management.
Receive and process membership and service payments.
Guide customers with regards to the latest club promotions, discounts, and/or special events.
Receive deliveries and ensures they are taken to their proper destination within the club.
Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards.

Daily Expectations

Maintain cleanliness of the desk, desk area, and lobby.
No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
Keep front desk area (top and behind) and lobby neat and tidy.
Stay up to date on interdepartmental communication emails.
Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
Have a pleasant demeanor when addressing all members and guest entering and leaving the club.
When greeting members and guests in person or on the phone, voice is always smiling.
Make eye contact when speaking to members and guests.
Follow and complete Opening and Closing checklists provided.

As a member of the Anatomy TEAM, you will receive:

Competitive compensation;
Complimentary club membership;
Discounts on services, products, and much more.

Compensation: $15.00 per hour

Front Desk - Midtown

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