Application Administrator

United States·HanoverFull Timemid

OtherApplication Administrator

3 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation. Install, configure,

Requirements Summary

Top Secret Clearance Education & Years of Experience: Bachelor’s degree and 1 year of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.

Technical Tools

OtherApplication Administrator

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

AnaVation is seeking an Application Administrator to join our team and support our mission critical Government customer in Hanover, MD. The position assists in resolving Tier 3 incidents, performs routine ServiceNow administration tasks, and supports workflow and reporting applications. In this role, the selected candidate will report to the Operations Lead and collaborate closely with developers, data engineers, and the Agile Scrum Master. The ideal candidate will work across three different enclaves or networks in a mission-critical, on-site environment, with the opportunity to collaborate with cross-functional teams and gain hand-on ServiceNow workflow, dashboard, reporting, and analytics experience.

Responsibilities

~1 min read

→Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
→Install, configure, and maintain application and platform components
→Monitor application performance, identify issues, and perform troubleshooting ensure system stability.
→Perform platform updates, patches, and upgrades.
→Provide technical support to end-users, including resolving access and functional issues.
→Create and manage role-based user accounts and maintain appropriate access controls.
→Manage application licenses and support compliance requirement.
→Support user training and provide guidance on new functionality and best practices.

1 year of hands-on experience providing application support

Experience installing, configuring, and maintaining one or more applications

Experience providing technical support to end-users, including resolving access and functional issues

Understanding of monitoring application performance, identifying issues, and performing troubleshooting to ensure system stability

Understanding of updates, patches, and upgrades

2 years of hands-on ServiceNow platform installation, configuration, and workflow development

2 years of hands-on experience in SAFe Agile environment

Experience as Tier 3 support of workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications with 100+ users.

Experience with ServiceNow platform and tracking incidents and operational issues

Experience managing application licenses and supporting compliance requirements

Experience supporting user training and providing guidance on application functionality and best practices.

Experience creating and managing role-based user accounts and maintaining appropriate access controls

Experience using or supporting Case Management workflow systems

Exposure to ServiceNow Reporting and Analytics

Experience supporting DoW customer in a mission-critical environment

Benefits

Generous cost sharing for medical insurance for the employee and dependents
100% company paid dental insurance for employees and dependents
100% company paid long-term and short-term disability insurance
100% company paid vision insurance for employees and dependents
401k plan with generous match and 100% immediate vesting
Competitive Pay
Generous paid leave and holiday package
Tuition and training reimbursement
Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.