Support Engineer

General Description

• We are looking for a motivated and technically skilled Support Engineer to join our team.
• You will provide support to internal and external clients by troubleshooting software issues, identifying bugs, and ensuring seamless functionality of applications.
• You will also collaborate with the development team to help resolve complex technical problems and ensure the software runs smoothly. 
  

Your Tasks

• Offer solutions to recurring technical problems to improve system stability and performance.
• Monitor and track support cases, ensuring timely responses and resolutions.
• Work with QA teams to test fixes and deploy software updates.
  
• Analyze, troubleshoot, and debug software problems in a timely and efficient manner.
• Collaborate with the development team to identify root causes and implement fixes for identified issues.
  
• Create documentations periodically, and build library;
• Mindset to automate where possible;

What we are looking for

• Good working knowledge in Programming languages: PHP, JavaScript (NodeJS, React JS, etc.,)
• Database knowledge (SQL, NoSQL, etc.,)
• Experience with Unix/Linux, Windows systems;
• Understanding of data structures, algorithms, and analysis techniques;
• Ability to communicate effectively;
• Excellent problem-solving skills and attention to detail.
• BS in Computer Science or related field, or equivalent work experience;

Preferred qualities

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with Agile development methodologies.
• Experience with debugging tools and automated testing.
• Knowledge of system monitoring tools and practices.
• Understanding of DevOps practices.