IT Operations Specialist

Hey, mabuhay! 🏍️💨

Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic 🚗🚙🚌, so we’ll keep it moving and get straight to the point 📍.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines 🇵🇭. Our grand vision? To end poverty in the Philippines through revolutionary transportation solutions 🛣️. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a IT Operations Specialist a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.

Where And How You Can Work 🗺️

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro 🏙️. We don't believe in micromanaging your route 🛑. We trust our team to choose the balance that empowers them and their squad to crush their goals 🏁. Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both ☕💻—we provide the flexibility; you bring the drive ⚡.

Ready to change how the Philippines moves? Let’s get this show on the road 🚦 green light!

• Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
• Enforce IT policies, standards, and security protocols across the organization.
• Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.

• Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
• Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
• Coordinate with vendors for routine equipment procurement, maintenance, and support.

• Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
• Execute routine system backups and participate in disaster recovery testing.
• Assist in conducting risk assessments and resolving identified security vulnerabilities.

• Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
• Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
• Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.

• Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
• Administer and support internal tools, collaboration platforms, and operational workflow systems.

• Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
• Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
• Assist in systems integration like SSO and Zero Trust

• Setup policies for mobile devices
• Update device police in response to Common Vulnerabilities and Exposures
• Ensure that all IT Assets that can be managed by the current MDM are configured.

• 2–4 years of hands-on experience in IT operations, system administration, or corporate IT support.
• Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.
• Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.
• Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).
• Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.
• Experience coordinating with external IT vendors and managing hardware inventory and tracking.
• Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.
• Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.
• Experience with MDM is a plus.
• Experience with AI tools governance is a plus.