IT Support Technician II

 

 

In this role, you will be instrumental in ensuring the smooth operation of our IT systems and providing technical support for our staff. Your contributions will enhance our ability to deliver high-quality engineering services across various projects.What You’ll Do

• Provide support for IT-related issues via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network problems.
• Document and track all support requests using a ticketing system.
• Install, configure, and update operating systems and applications.
• Set up and maintain desktops, laptops, printers, and other peripherals.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
• Maintain IT asset inventory and perform basic system updates.
• Follow company IT policies and security best practices.
• Assist users with troubleshooting Engineering specific software

WHAT WE ARE LOOKING FOR

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience or certificates).
• 3-6 years of IT support experience
• Understanding of Windows and macOS operating systems.
• Experience with Microsoft 365, Active Directory, and networking concepts.
• Experience with remote desktop tools and ticketing systems.
• Self-motivated and self-managed
• Ability to learn IT support for Engineering specific software

NICE TO HAVE

• PowerShell, Ansible, Terraform scripting
• Familiarity with endpoint security tools and basic troubleshooting.