Director of Client Engagement & Success

Remotefull-timeexecutive

OtherEngagement

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Master’s degree in Social Work (MSW), Human Services, Psychology, or a related clinical field preferred. 7+ years of experience in care coordination, family advocacy,

Technical Tools

OtherEngagement

Remote, Anywhere in the US

AnswersNow is seeking a highly empathetic, strategic, and innovative Director of Client Engagement & Success to architect and oversee our end-to-end client and family experience. In this role, you will be the driving force behind client and family retention, utilizing data and AI-enhanced workflows to mitigate Social Determinants of Health (SDOH) and remove administrative barriers to care.

We are looking for a mission-driven leader who thrives in navigating the complexities of the Medicaid system and can act as a senior escalation point for clients and families in crisis. You will ensure that from intake to discharge, every family feels deeply supported, empowered, and engaged in their child's clinical treatment journey, all while collaborating seamlessly with Operations to ensure high-velocity, frictionless onboarding, treatment completion, and support.

W2 Employee
Full-Time
100% Remote

Requirements

~1 min read

Responsibilities

~2 min read

→
Define the end-to-end family engagement strategy to ensure high retention and successful clinical outcomes.
→
Identify and mitigate Social Determinants of Health (SDOH) that create barriers to consistent treatment for families.
→
Oversee the family experience from the point of intake through assessment, treatment, and eventual discharge.
→
Develop and maintain a robust network of community partners, outside agencies, and higher levels of care (HLOC) for referrals.
→
Create innovative parent-engagement initiatives to drive the timely completion of clinical assessments and treatment goals.
→
Provide high-level support for families in crisis, offering resources for financial stability, housing, or specialized advocacy.
→
Partner with clinical leadership to ensure family engagement efforts are synchronized with the child’s clinical treatment plan.
→
Establish the "Family Success Playbook," documenting SOPs for care coordination that can be scaled as the team grows.
→
Act as the senior escalation point for complex family situations that require a high degree of empathy and creative problem-solving.
→
Collaborate with the Ops team to ensure that scheduling and administrative logistics support, rather than hinder, the family's journey.
→
Communicate with families on pauses in care and next steps.
→
Strategize and deploy AI-enhanced workflows to automate routine family interactions and administrative logistics, maximizing the team's capacity for high-touch client engagement efforts.
→
Harness AI-driven predictive analytics to identify real-time trends in family engagement and potential barriers to care, allowing for proactive, data-informed interventions at scale.
→
Evaluate and implement AI-powered tools for automated resources to ensure consistent, high-quality family support while maintaining operational efficiency.
→
Oversee all clinical appeals (from submission through final determination) and all external Peer-to-Peers and Peer Reviews; analyze outcomes for systemic change.
→
Collaborate with payers and agencies on utilization-related clinical issues and resolution.

What We Offer

~1 min read

✓$153,000 - $178,500 annual salary

✓Fully remote – work from anywhere in the U.S.

✓Flexible hours with an async-friendly team culture

AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support!

Learn more about us at getanswersnow.com.