Communications Lead, Infrastructure and Engineering

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We're seeking a strategic communications professional to join our team and drive external storytelling for the engineering and infrastructure work behind serving Claude. This role will be the primary external comms partner to the teams responsible for how Claude performs in production, including capacity, reliability, and engineering. 

In this role, you'll craft compelling narratives that make Claude's inference and reliability work accessible and credible to developers, customers, and the press — across launches, milestones, and the steady drumbeat of updates in between. You'll build messaging frameworks for technical topics without losing the substance, and lead the communications response when an engineering issue needs a coordinated, cross-functional response. You'll also coach engineering and product leaders to be effective spokespeople.

The ideal candidate is a creative storyteller with strong proactive and reactive muscle, has a genuine curiosity about how systems perform and the judgment to navigate nuanced, technical topics. You should be able to move fast, think critically, and collaborate across a wide range of technical and non-technical teams. You'll sit on the Product Communications team, working day to day with engineering and product leaders.

• →Own external comms for Claude's inference and reliability story across launches, milestones, and the steady drumbeat of updates
• →Carry both the high-altitude narrative for Claude's engineering work and the technical translation that makes it credible
• →Develop messaging frameworks for technical topics that need to land with developers, customers, and press without losing the substance
• →Lead comms when a technical or engineering issue needs a coordinated cross-functional response
• →Partner closely with the product organization on decisions that impact users and our brand, bringing those considerations into the room early and often
• →Coach engineering and product leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between
• →Have strong instincts for how messaging will land across audiences and channels and the judgment to adjust strategy accordingly 

• Have 8–12 years of experience in communications focused on infrastructure, engineering, or technical products 
• Are highly online and fluent in where technical conversations happen, from developer forums to X to Hacker News
• Are genuinely curious about how customers actually experience performance, capacity, and reliability
• Have experience in communications focused on infrastructure, engineering, or technical products
• Write with discipline and accuracy around complex technical concepts and sensitive topics

• Have a deep understanding of both traditional media channels and the emerging platforms where technical communities engage
• Be high-agency and low-ego, with a bias to action
• Have existing relationships with reporters and analysts covering AI, engineering, or developer ecosystems

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.