Bilingual Customer Services Agent - French/English Customers

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:

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  You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews

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  You will be able to work with both UK and French customers depending on what is needed within the business

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  Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered

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  Use great active listening and questioning skills to correctly assess, manage and resolve queries

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  Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved

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  Keep all customer communication records and data updated and accurate in the right systems

• 3 years+ customer services experience in a call centre environment

• The ability to speak and write in French and English Fluently

• Experience working with both UK and French customers

• A genuine passion for delivering unparalleled service and going the extra mile for our customers

• A minimum speed of 30+ words per minute with high accuracy

• Proficient with IT packages (especially G-Suite) and digital services

• Comfortable working towards and achieving targets

• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment

• A bias to action with a proven track record of getting things done quickly and well

• The ability to commute to our offices in the CBD for work and work to our shift patterns

• We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times

• Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 10.00am -7.00pm

• Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm

• Strong alignment with our company values

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.