Transport Partner Operations Executive - France

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

• Source and recruit new TPs in the French market.
  Get them set up on our portal and app so they know exactly how to bid on and complete jobs.

• Deliver training and support to help them succeed and meet AnyVan’s quality standards.

• Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.

• Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.

• Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.

• Assign jobs to the right TPs, negotiating rates so everyone’s happy.

• Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan.

• Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.

• Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.

• Make sure all regular TP account management tasks are ticked off on time.

• On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.

• Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.

• Keep customer records accurate and up to date.

• Team up with other departments to make sure customers always get the best experience.

• Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.

• A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role.

• Strong communication and rapport-building skills, especially over the phone.

• Excellent active listening skills and the ability to resolve issues effectively.

• Resilience, positivity, and a proactive approach.

• Exceptional organisation and attention to detail.

• A strong bias for action, able to get things done quickly and effectively.

• Resilience, drive, and a positive, can-do attitude.

• A bias for action, with the ability to deliver results quickly and effectively.

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.