AI Chatbot Engineer Intern

This part-time summer internship offers undergraduate and graduate students the opportunity to work on meaningful, real-world projects while building practical experience in their field of study. If you’re eager to use your talents and creativity to help young learners build a strong foundation for academic success, this program provides a unique opportunity to do just that.

You’ll work on exciting projects under the guidance of a dedicated mentor who is a subject matter expert in your area of interest, gaining hands-on experience while contributing to a mission that brings learning to life for children around the world. Along the way, you’ll strengthen your technical and problem-solving skills, collaborate cross-functionally, and see the direct impact of your work on products used by millions of learners.

In this role, you'll review chatbot conversations to identify where the bot makes mistakes or falls short, run reports using built-in analytics and Excel, and collaborate with Support Operations on implementing improvements. You'll gain exposure to both structured and generative AI approaches, building a practical understanding of how modern conversational AI works in a customer support environment.

• Review chatbot conversation logs to identify errors, misrouted topics, and areas where the customer experience breaks down
• Run reports and perform analysis using built-in reporting tools and Excel to track chatbot performance and surface trends
• Evaluate conversations for accuracy, tone, and resolution quality
• Collaborate with the Support Operations team to recommend improvements to chatbot responses, workflows, and conversation design
• Learn how the chatbot platform is structured, including the difference between process-based flows and generative AI playbooks
• Learn how the chatbot integrates with customer support systems and tools (e.g., Zendesk)
• Assist with basic data queries (SQL with guidance) to support deeper analysis when needed
• Document findings and present clear, data-backed recommendations to the team

• Must be a 3rd or 4th-year undergraduate or graduate student, preferably focused in Computer Science or a related field

• Must be available at least 25 hours per week for 10 weeks during the summer internship program 
• Must be able to work in a hybrid environment, with the ability to work in person at our Glendale, CA headquarters a minimum of two days per week
• Interest in AI chatbots and conversational AI (familiarity with tools like ChatGPT or Claude is a great starting point)
• Comfortable working with spreadsheets and basic data analysis
• Strong attention to detail — you notice when something doesn't look right
• Great communicator and able to collaborate in a team environment
• Interest in or familiarity with REST APIs, webhooks, and JSON
• Basic understanding of SQL or willingness to learn with guidance
• Curiosity about chatbot design, natural language processing, or UX writing