Deal Desk Manager (f/m/d)

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

This is a new role at Apaleo, and an important one. You sit at the intersection of Sales, Account Management, Finance, Legal and Customer Success, and you own two things: deals that close cleanly, and deals that go live fast. The second part is where you make the biggest difference. Every day between signature and go-live is a day the customer waits for value they have already bought. You design that path, you keep it clear, and you automate the parts that should never need a human. You will build this function from the ground up, with the mandate and the data to do it properly.

• →Own the deal review and approval process for non-standard, complex and high-value deals
• →Structure pricing and commercial terms with Sales and Account Management, and make sure every deal works for revenue recognition and margin before signature
• →Partner with Legal on non-standard terms and redlines
• →Own the flow from signed to live: instrument it, find the blockers, fix what you can and escalate the rest with a recommendation
• →Automate the flow with agentic workflows across Chargebee, PandaDoc, HubSpot, n8n and Claude
• →Be the reliable point of contact when deals get complicated

• Median time from signed contract to live revenue
• Share of deals and setup steps running without manual intervention
• Cycle time for a non-standard deal review

We will set the baselines together in your first month.

• Multiple years experience in deal desk, revenue operations, business operations or commercial finance
• Strong analytics. You turn a messy funnel into a ranked list of what to fix
• Hands-on automation experience. You have built workflows, not just specified them
• A sharp eye for commercial risk and an instinct for the pragmatic answer
• The confidence to question another team's process and leave with a decision
• Comfort with ambiguity. You are building this function, not inheriting a playbook
• Familiarity with subscription billing and contract tooling. Chargebee and PandaDoc are a plus

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.