Senior Salesforce Administrator

The Senior Salesforce Administrator is responsible for the administration, support, and optimization of the Salesforce platform at American Public Education, Inc. (APEI). As a key member of the Salesforce administration team, this role leads the resolution of complex user issues, manages incoming support requests, and partners with business and technical teams to deliver scalable Salesforce solutions. The ideal candidate has deep Salesforce administration experience, a strong customer-service mindset, and the ability to balance user support, platform enhancement, and operational excellence.

• →6+ years of Salesforce Administration experience supporting enterprise Salesforce environments
• →Expertise in Salesforce configuration, including Flows, security, reports, dashboards, and page layouts
• →Experience managing and resolving complex Salesforce support requests and production issues
• →Strong troubleshooting and root cause analysis skills across users, data, automation, integrations, and custom code
• →Knowledge of Salesforce security, access management, and data governance best practices
• →Experience managing user profiles, permission sets and sharing rules
• →Experience with Salesforce data management and data loading tools
• →Experience troubleshooting integrations, APIs, middleware, and cross-system data flows
• →Experience supporting testing, deployments, change management, and release activities
• →Strong understanding of SDLC, Agile delivery, CI/CD, and DevOps practices
• →Excellent customer service, communication, and stakeholder management skills
• →Ability to prioritize competing demands in a fast-paced support environment
• →Experience with Education Cloud, Marketing Cloud, Data360
• →Familiarity with the Experience Cloud and the Agentforce IT Cloud (ITSM) preferred
• →Salesforce Admin certifications are a plus

• Bachelor’s Degree
• Salesforce Platform Administrator

Online, on campus and in the workplace, we provide higher education and training to our country’s heroes – military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), and Rasmussen University.

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to recruiting@apei.com.