Manager, IT

At Aperia, we rely on a dynamic team of IT. We’re seeking a highly motivated and hands-on experienced IT Manager who is ready to work with new technologies and to implement comprehensive IT processes in a forward-thinking organization that’s always pushing boundaries. The successful candidate will be responsible for managing the day-to-day operations of the IT team, provide leading and managing IT activities for supporting Aperia’s products. The ideal candidate has a strong background in team leadership, performance management, on-prem and Cloud transformation experience.

• →Oversee all technology operations (e.g. DevOps, CI/CD, systems administration, network administration, desktop support) and evaluate them according to established goals.
• →Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktop, laptops, software, hardware, Azure services and Internet connectivity
• →Track and maintain hardware and software inventory
• →Oversee all cloud services required for FedRAMP High compliance
• →Research and evaluate emerging technologies related to Cloud services, and DevOps
• →Evaluate current and future technology capabilities and make recommendations to advance products.
• →Recommend efficient and cost-effective infrastructure equipment, infrastructure as a service (IAAS), software, and software as a service (SAAS).
• →Inspect and monitor use of infrastructure equipment, cloud services, and software to ensure functionality and efficiency.
• →Manage IT initiatives by business priority and be able to clearly communicate statuses to management.
• →Collaborate with security, database, development teams and other professionals to provide superior service levels to the company.

• →Analyze business requirements as a whole and all departments to determine technology needs
• →Analyze infrastructure and cloud services need to support a suite of enterprise Software as a Service products
• →Analyse technologies, processes, and vendors continually to find areas for improvement
• →Ensure IT infrastructure and software services achieve SLAs
• →Maintain, monitor and proactive care IT services to keep business continuity and disaster recovery
• →Communicate relentlessly with team, manager, leadership, and sponsors to ensure transparency.
• →Effectively work on multiple concurrent projects and with multiple competing priorities.
• →Conduct training for employees to use software/hardware, to troubleshoot issues and provide technical support when needed

• 5+ of experience in IT management
• Azure cloud infrastructure (VDI, DevBox, AD Connect, networking)
• Infrastructure as code, platform engineering (terraform, bicep, configuration management)
• On-premises infrastructure (Windows Server, VMware, networking)
• Cisco ASA/Firepower configuration
• PCI DSS or similar compliance frameworks (ISO 27001, SOC 2, etc)
• Patch management and change control
• Backup and disaster recovery

• IT team management (local and remote coordination)
• Cross-functional collaboration with DevOps and project teams
• Vendor management
• Communication with US-based leadership
• Adaptability and flexibility
• Resilience

• Helpdesk and support services oversight
• Documentation and knowledge management
• Process improvement and automation

• Experience in working with global teams to lead IT initiatives.

• BSc/BA, preferred in Information Technology, System 

• Must be willing to submit to a background investigation and drug test as part of the selection process. 

• Full-Time 

• Monday to Friday 

• The Six8 Building: 24-26 Phan Dinh Giot, Ward 2, Tan Binh District, Ho Chi Minh City