Collection Analyst

• →Manage the collections for one of the four business units within Apex.
• →Monitor assigned accounts receivable balances and identify past-due invoices requiring follow-up, per the client payment terms.
• →Contact clients regarding outstanding balances, payment status, remittance details, and invoice questions.
• →Collaborate with project managers, project accountants, and other internal teams to resolve collection matters.
• →Record and review collection activity, client responses, payment commitments, and follow-up actions in the appropriate tracking tool.
• →Identify, track and maintain payment portal access for applicable client accounts within the business unit.
• →Review aging reports and prioritize collection efforts based on balance, age, risk, and business needs.
• →Prepare collection updates, reports, and status summaries for management review.
• →Support recurring collection meetings by providing account updates, recommended next steps, and follow-up status.
• →Escalate high-risk accounts, delinquent balances, or unresolved disputes to management in a timely manner.
• →Maintain professional client relationships while supporting timely payment and adherence to agreed payment terms.
• →Support demand letter preparation, collection agency submissions, and other escalation procedures as directed.
• →Support process improvements related to collections tracking, reporting, and client communication.

• An associate’s or bachelor’s degree in accounting, finance, business administration, or a related field is preferred.
• Three or more years of experience in accounts receivable, collections, and customer service.
• Strong communication skills with the ability to interact professionally with clients and internal teams.
• Strong attention to detail when updating and maintaining customer account records.
• Ability to resolve complex payment issues.
• Ability to manage multiple priorities in a timely manner.
• Proficiency with Microsoft Excel, Outlook, and accounting or ERP systems; experience with Deltek Vantagepoint is an advantage.

• Committed to delivering exceptional customer service and building positive client relationships.
• Problem-solving skills to resolve issues effectively.
• Maintains a high level of accuracy and attention to detail.
• Handles financial information responsibly while maintaining confidentiality.
• Collaborates effectively with internal teams.

• Reduction in past-due accounts receivable for the assigned business unit.
• Timely and consistent follow-up on assigned past-due accounts.
• Accurate and complete documentation of collection activity.
• Effective coordination with internal teams to resolve payment issues.
• Professional communication with clients that supports relationships and timely payment.

• Company-subsidized medical and dental.
• Company-paid life, short, and long-term disability.
• 401k match, tuition assistance, and more.
• Cross-training and the ability to work on a variety of projects.
• Performance-based bonuses or other incentives.
• Working with the best and brightest in the industry.
• 2,000+ employee national firm with 50+ locations across the US.

Apex Title: 

Req ID: 11855