Service Manager

SSO Personnel looking for a Service Manager to lead a bespoke workshop in Waterford and deliver excellent service to our customers. This is a hands-on role suited to someone who’s motivated, adaptable, and confident managing a team in a fast-paced environment.

Responsibilities

• Manage the day-to-day running of the workshop
• Lead and support technicians to maintain high standards
• Ensure strong customer service and meet performance targets
• Monitor performance and drive improvements
• Handle customer queries and ensure health & safety compliance

Requirements

• Previous Service Manager experience is a plus
• Strong leadership and communication skills
• Knowledge of motor trade and aftersales operations
• Customer-focused with a high standard of service
• Able to manage multiple priorities in a busy setting
• Full driving licence

Key strengths:

• Positive, proactive attitude
• Strong organisation and problem-solving skills
• Works well under pressure
• Team player with the ability to work independently
• Detail-oriented with a drive to succeed