Product Manager II-Digital Integrations

Product Manager II-Digital Integrations

Job Type: Full-Time- Remote

Exemption Type: Exempt

Wage Amount: $108,000 Yearly Minimum

• Manage a roadmap of enhancements for our core digital banking integrations including but not limited to: Bill Payment, Mobile Remote Deposit Capture, and New Account Opening.
• Evaluate and improve the member experience for all key user journeys.
• Conduct usability studies of current and proposed designs to optimize the member experience.
• Build and deploy new 3rd party integrations for features and functionality including but not limited to: chat, artificial intelligence, loan payments and P2P money movement.
• Collaborate and coordinate with internal stakeholders to ensure consistency between external vendors and internal organizational requirements.

• Implement approved projects to enhance efficiencies in Digital Services.
• Initiate and coordinate needed enhancements, upgrades, compliance and marketing of Digital Services channels.
• Facilitate efforts between all A+FCU departments to carry out programming requests and accomplish online initiatives
• Maintain policies and procedures related Digital Services.
• Maintain risk assessments relating to Digital Services.
• Manage Digital Services channels across the organization
• Continually monitor Digital Services technology, compliance, regulations and audit requirements.
• Evaluate effectiveness and user penetration of Digital Services channels.
• Ensure compliance with federal, state and local regulations, and Credit Union policies and procedures.
• Maintain confidentiality.

• Participate on various organizational or departmental project teams in assigned capacity to develop and/or enhance products, services and improve efficiencies for members and/or staff.
• Maintain a self-development program. Enhance professional and technical skills by attending seminars and classes, subscribe to technical and industry related journals and publications.
• Performing all other duties as assigned

• Bachelor’s degree in a business or technical field required
• Five years of experience working with APIs and SSOs required
• Five years of experience overseeing Digital products and/or services required
• Experience working in a credit union or similar financial institution preferred

• Strong knowledge of Digital Services channels
• Project management and team directing skills to implement new products, services and systems
• Strong communication skills including written, verbal and listening.
• Ability to articulate ideas to both technical and non-technical audiences
• Ability to handle multiple priorities and handle confidential information
• Knowledge of compliance, regulations and best practices for technical deployments in a financial institution
• Strong PC and/or Mac experience required

• Pleasant and professional appearance

• Advanced verbal and written skills

• Enjoys working with public using a courteous professional approach

• Flexible working hours

• Dependable

• Organizer and planner

• Possess decision-making abilities

• Versatile in all aspects of the credit union

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to communicate through telephone, e-mail and in-person communications
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field