Client Manager, London

CLIENT MANAGER, LONDON

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

This role manages and cultivates client relationships and a corresponding book of business within a specific territory. The Client Manager serves as the primary contact for interior designers, architects, end-users and purchasing agents, requiring a high degree of aesthetic and technical knowledge and elevated communication ability to manage these relationships effectively. This is an in-person role based in our London Gallery.

RESPONSIBILITIES

Client Relationship Management and Business Development

• Serves as primary representative of APPARATUS in allocated sales territories.
• Develops deep knowledge of and effectively shares APPARATUS product and brand story to drive client engagement and sales.
• Consistently executes approved brand activities to grow business in territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
• Represents APPARATUS with elevated presentations for clients to walk them through collections including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions.
• Provides consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.

Sales Process and Order Management

• Manages client orders efficiently through the sales process and in the utilization of Salesforce including quoting, invoicing, billing, order completion and shipping.
• Manages client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.
• Provides follow-up care and problem-solving as needed.
• Performs to established KPIs through company-directed tasks and activities to achieve goals.

Gallery Operations and Brand Standards

• Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed.
• Partners with the London Sales team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
• Partners with Gallery Director and Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building.
• Ensures implementation and upkeep of headquarters policies and procedures.

Business Analysis and Sales Support

• Utilizes reporting to manage book of business, recognizes areas of opportunity and partners with leadership to create and deploy outreach strategies to optimize sales in territory.
• Consistently seeks to support the global APPARATUS sales team with client needs by developing and delivering solutions to maintain the highest level of client experience and reaching monthly and yearly sales goals.

QUALIFICATIONS

• 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
• Proven ability to develop and maintain ongoing client relationships.
• Knowledge and interest in contemporary design.
• Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
• Proven ability in a high-paced environment that values consistency, efficiency, and excellence.

SKILLS

• Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
• Excellent verbal and written communications skills.
• Able to build rapport quickly and effectively with different personalities.
• Curious and resourceful approach to learning.
• Comfortable with a majority computer-based workload and the need for accuracy.
• Strong aesthetic and presentation skills, with a keen eye for detail.
• Strategic and solutions-based thinker.
• A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
• Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

WORK SCHEDULE

• Full-time gallery hours
• Longer hours and weekend availability as needed
• Travel as needed

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

• Regular check-ins.
• Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K. without sponsorship.