Billing Operations Associate

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

We are looking for a detail-oriented and highly organized ITAD Operations Associate to join our Global Operations team. This is a critical execution role at the heart of our IT Asset Disposition (ITAD) program. You’ll serve as the Control Tower for our ITAD operations and play a key role in managing our financial workflows, estimated resale value data infrastructure, and cross-functional coordination with warehouse, finance, and customer teams. This role requires operational precision, clear communication, and a strong sense of ownership. You’ll work across tools like Google Sheets, Parabola, Slack, and our internal Retool platform to manage workflows and drive outcomes. You will also be expected to learn and use workflow automation tools like Parabola to build and optimize repeatable processes that power the ITAD services you will own day to day.

The position offers a flexible hybrid schedule: you will work one day per week onsite and four days remote. Compensation includes 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and your dependents, reimbursement for eligible wellness activities, English lessons, global and local events participation, and much more! 

• →Oversee all ITAD processing workflows, working with our warehouses and external partner facilities to ensure timely execution of shipments and processing tasks.
• →Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
• →Review and ingest data destruction reports and settlement reports from resale partners into internal systems for reporting and audit trails.
• →Gather FMV pricing data from secondary market platforms, trade-in partners, and historical resale reports
• →Maintain and enrich our internal database of FMV estimates per device to power in-app price displays for customers.
• →Run reports to surface estimated resale value (FMV) of aging devices to customers and drive timely action.
• →Reconcile device-level and order-level ITAD revenue reports with actual bank deposits to enable accurate credit memo issuance.
• →Collaborate with Finance to own the end-to-end credit issuance workflow.
• →Investigate and resolve financial discrepancies with vendor partners based on reconciliation findings.
• →Own financial reporting for the ITAD program, including revenue and gross margin reporting.
• →Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows.

• 3+ years of experience in auditing, billing operations, data analysis or logistics coordination.
• Strong skills in Google Sheets (pivot tables, filters, lookups).
• Strong English verbal and written communication skills, especially over Slack and email.
• High attention to detail and ability to manage multiple workflows in parallel.
• Comfortable with structured SOPs, but proactive in suggesting improvements.

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

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