Software Development Engineer (Java)

• →Own the investigation and resolution of technical issues from customer-facing teams.
• →Debug and fix issues that require deep engineering involvement.
• →Deliver solutions that align with our coding standards and development guidelines.
• →Act as the technical point of contact between Support, Product, and Engineering teams.
• →Write clear documentation including knowledge articles, incident timelines, and post-mortem notes.
• →Protect SLAs through strong prioritization and timely escalation.
• →Build and maintain a strong understanding of the AppDirect platform across product lines.
• →Identify patterns and contribute to automation or tools that reduce repeated manual work.
• →Stay aligned with ongoing product and platform changes.

• B.E./B.Tech/Master’s degree in Computer Science or equivalent.
• 3-5 years of experience in software development or support engineering, ideally in a SaaS environment.
• Strong experience in Java 11+, Spring, Hibernate, MySQL, MongoDB, and REST/GraphQL APIs.
• Solid hands-on knowledge of APM and log analysis tools, especially Datadog (metrics, dashboards, traces, alerts).
• Good understanding of Kubernetes concepts, deployments, and how services run in clusters.
• Clear understanding of CI/CD pipelines and how code moves from development to production.
• Familiarity with Docker, Jenkins, React/JavaScript (nice to have), microservices, event-driven design, and Kafka.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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