IT Support Specialist

Our Business Technology team is looking for an IT Support Specialist who is customer-oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure. This role is onsite at our Sydney CBD office.

Responsibilities of the IT Support Specialist:

• Desktop Administration: Assist with the administration of both Windows and Mac desktop operating systems.
• Productivity Improvement: Enhance Appian's overall productivity through technical support and solutions.
• Initial Technical Support: Provide primary technical assistance to Appian's global employees via the Service Desk case management system.
• Mission-Critical Issue Resolution & Documentation: Offer on-call support for critical issues, meticulously documenting solutions within the case management system.
• Escalation Support: Provide advanced support to Business Technology team across the service desk.
• System Enhancement: Contribute to improving overall system security, performance, and availability.
• Hardware and Software Lifecycle Management: Assist with the complete lifecycle management of end-user hardware and software inventory.
• Audio and Video Support: Provide technical assistance for audio and video requests and events.
• Inventory Management: Maintain a well-organized inventory system for all equipment.

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice