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Consumer Loan Representative I

United States·FairfaxRegular Full-Timemid

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Quick Summary

Key Responsibilities

Monday – Friday 8 AM – 6PM and Saturdays 9 AM – 1PM Essential Functions & Responsibilities: Provides friendly, professional, prompt,

Requirements Summary

Ability to use standard office equipment, including, but not limited to: PC, fax, copier, telephone, postage machine. Work Environment: Ability to function in a financial institution environment.

Technical Tools

Other

What We Offer

~4 min read

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

✓Recognized as a WTOP Top Workplaces (2026)

✓Collaborative, welcoming environment with forward-thinking leadership

✓Competitive, comprehensive benefits package, including:Medical, dental and vision coverage

✓401(k) with employer match

✓Paid time off and 11 paid federal holidays

✓Paid volunteer time to give back

✓Tuition reimbursement and ongoing training opportunities

✓Annual TEAM Bonus plan.

✓Provides friendly, professional, prompt, efficient and accurate service in the origination and sales of consumer loan products. Educates and cross-sells credit union products and services to members

✓Handles incoming member calls and internal calls including direct or hotline calls, which may include taking the loan application via phone.

✓Interview and originate member loan applications for all Consumer Loans submitted via our remote channels. Origination activities include, but are not limited to: verification of income/employment, debts, assets, verification of unsecured debt to adjusted gross income ratio, review of credit report data, obtaining explanations of derogatory credit, obtaining additional information requested by the underwriter, etc.,

✓Responsible for ensuring that all applications are acted upon promptly, and are complete, and may include the preparation and issuance of required early disclosures.

✓Receives and handles communications regarding member loans. Provides accurate information to members regarding credit union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors. Contacts the member by phone and advises them of the lending decision.

✓Responds and resolves Quality Assurance Service Events in a prompt matter.