ITT Coordinator - Grand Rapids MI

Applied Innovation is seeking a highly organized, proactive, and customer-focused ITT Coordinator to support the success of our national dealer network and internal service operations. This role is responsible for coordinating service contract between Applied Innovation and our dealer partners, both inbound and outbound, maintaining accurate system data, and ensuring an exceptional customer experience through timely communication and follow-through. 

The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates strong attention to detail while managing multiple priorities.This position reports to the National Accounts Manager and is based out of our Grand Rapids headquarters. This is an onsite position with standard working hours of Monday through Friday, 8:00 AM to 5:00 PM. 

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  Maintain accurate dealer, customer, territory, and technician records within E-Automate.  

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  Support dealer relationships by working with dealers on both ship in and ship outs.  

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  Communicate with internal teams on the status of the orders 

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  Set up, maintain, and bill ship-in service contracts.  

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  Review dealer invoices to make sure they are billing us the correct rates and machines.  

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  Assist in evaluating dealer coverage and contract alignment to maintain high service standards.  

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  Collaborate cross-functionally with service, contracts, billing, and account management teams to ensure seamless customer support. 

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  Maintain detailed documentation and ensure compliance with internal processes 

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  Perform additional duties and special projects as assigned. 

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.  

• Strong organizational skills with the ability to manage multiple priorities and deadlines.  

• Excellent verbal and written communication skills.  

• High attention to detail and problem-solving abilities. 

• Ability to work independently while also collaborating effectively within a team environment.  

• Strong customer service mindset with a sense of urgency and professionalism. 

• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. 

• Ability to learn and navigate multiple systems and processes efficiently. 

• High school diploma or equivalent required. 

• Associate’s or Bachelor’s degree preferred. 

• Previous experience in customer service, service coordination, operations, contracts administration, or dealer support preferred.  

• Experience with E-Automate or similar ERP/service management systems preferred.  

• Experience supporting multi-location or national service operations is a plus. 

• Medical, dental, and life insurance on your 31^st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.
• Opportunities for professional growth and advancement.