Global Software Support Engineer II Senior

Key Responsibilities * Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures. * Provides customer software support via Software Ticketing system. * Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives. * Create, test, and verify Software Change Notifications and Key Feature Procedures for product software. * Participates in developing customer focused feature documentation for external software features. * Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests. * Assists in training junior level engineers and detailed product operation. * Can programming machine interface or tester utility by GitHub Copilot or other AI tools. Qualifications * Bachelor’s degree or above in Computer Science or any Engineering-related field * More than 2 years of working experience in the semiconductor industry * Familiar with software domain knowledge and basic hardware knowledge * Internal candidates are welcome #Li ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 2 - 4 Years ### Work Experience: ## Additional Information ### ### Shift: Day (Taiwan) ### ### Travel: Yes, 25% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.