Technical Product Support (TPS) Engineer III - (E3)

Position Summary The Technical Product Support (TPS) Engineer plays a critical role in delivering advanced technical support for the products of EPI group. This position is responsible for ensuring optimal fleet performance, managing escalations, and supporting system installations, upgrades, and continuous improvement programs across TSMC fabs. The role requires strong problem-solving skills, close collaboration with global teams, and the ability to lead technical failure analysis for high-impact issues. Work location is flexible within Taiwan, with up to 30% domestic and 15% international travel to support TSMC customer sites. Key Responsibilities * Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. * Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. * Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool * Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. * Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. * Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. * Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. Qualifications * Minimum 5 years in the semiconductor industry. Experience supporting TSMC customers is a strong plus. * Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution. * Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers. * Ability to support 30% domestic travel across Taiwan customer sites and up to 15% international travel. #Li ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 4 - 7 Years ### Work Experience: ## Additional Information ### ### Shift: Day (Taiwan) ### ### Travel: Yes, 50% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.