ADP Lyric Time Service Consultant

Purpose of the role:

Deliver expert technical support, configuration, and training for ADP Lyric time solutions to ensure smooth client operations.

Technical Support & Issue Resolution: 

• Take full ownership of client issues related to ADP Lyric Time and its integrations (e.g., Celergo, GV Service teams, Payroll Partners).
• Collaborate cross-functionally to resolve complex technical gaps.
• Analyze software bugs and enhancement requests, coordinating with R&D for timely fixes.
• Perform system testing to ensure compliance with legislation and client-specific requirements.

Configuration & System Setup: 

• Configure system parameters to meet client needs while ensuring compliance with relevant legislation and regulatory requirements.
• Develop and maintain detailed solution configuration documentation following best practices to support interactive modelling and client confidence.
• Support data cleansing, mapping, and conversion activities, providing technical assistance during reconciliation phases.

Product Knowledge:

• Possess the highest level of HR and Time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients.
• Maintain up to date knowledge of Lyric Time Product, related news and any developments to the product.
• Liaise with the Product Manager to provide feedback on the product and to understand future product direction/ changes.
• Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.
• Serve as a product ambassador by educating clients about new features and best practices.

Serve as a product ambassador by educating clients about new features and best practices.

Client Training & Knowledge Transfer: 

• Assist in preparing and updating training materials and manuals; deliver virtual and/or in-person training sessions to clients and internal teams.
• Educate clients on product capabilities and best practices, leveraging deep product knowledge to enhance client understanding and satisfaction.

Collaboration & Continuous Improvement: 

• Maintain open communication channels with internal stakeholders (to ensure seamless issue resolution and service delivery.
• Lead initiatives to improve service delivery processes using BPI tools.
• Mentor junior consultants and contribute to team knowledge bases

Education & Experience: 

• Graduate or Postgraduate degree.
• 4+ years of experience with Time Management solutions, preferably ADP eTime or Workforce Manager.
• Prior experience in client service or systems integration within a technology-driven environment. 
  
  

Technical Skills: 

Configuration & Testing

• Strong configuration and consulting skills for time management products.
• Ability to develop and execute test scripts and support UAT activities.

Documentation & Analysis

• Proficient in analysing and documenting business requirements and translating them into technical specifications.
• Experience with data mapping, cleansing, and conversion processes.

Tools & Systems

• Familiarity with issue tracking systems and defect management processes (JIRA, ServiceNow).
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Project, Visio) for documentation and presentations. 

Languages: 

• Proficiency in English (C1).
• Advanced French is a plus. 

Soft Skills: 

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Client-focused with a professional approach to managing expectations.
• Ability to work collaboratively in a team and mentor others.
• Effective time management and multitasking skills.