GV Implementation Americas HYD 169214

ResponsibilitiesProvide support for issue resolution as per defined SLAs specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation Prepare functional specifications and change control requests Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application Provide consulting services to client base, as required Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations Liaise with Account Management Ensure up to date knowledge of the ADP GlobalView and associated services is maintained Provide afterhours support as agreed with Client / Team Leader / Manager ##LI-DNITechnical SkillsStrong SAP Payroll experience in either end-to-end Implementation or Support environments CompetenciesProfessional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation Demonstrated business consulting skills Should be able to handle clients, able to set the expectation and manage client SPOCs. Excellent written and verbal communication skills Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications Demonstrated knowledge and application of key methodologies employed by technical services team Demonstrated ability to work with a global team to achieve problem resolution Ability to prioritise tasks and demonstrated time management skills Ability to work collaboratively with associates to achieve team goals