Customer Service Representative - 002 (Healthcare)

Philippines·Makati Citymid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information,

Technical Tools

Customer Support SpecialistCustomer

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

Responsibilities

~1 min read

→Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
→Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
→Seize opportunities to upsell products when they arise
→Build sustainable relationships and engage customers by going the extra mile
→Stay current with industry changes/trends to provide best in class service
→Meet personal/team qualitative and quantitative targets

→Experience in a healthcare account
→Proficient in the required language
→Excellent organizational and time-management skills.
→Ability to work in a fast-paced environment.
→Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
→Strong affinity for customer services.
→Shows the ability to calm patients during a stressful situation.
→Proficient with Microsoft Word, Excel, and Outlook