Customer Service Representative - Logistics (Dispatch Support)

Philippines·Angeles Citymid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Dispatch deliveries across assigned markets and create efficient routes based on driver schedules, customer needs, and service level agreements.

Technical Tools

Customer Support SpecialistCustomer

Are you detail-oriented, customer-focused, and passionate about logistics? Join our team as a Dispatch Support Specialist and play a key role in ensuring efficient delivery operations while providing exceptional support to customers and drivers.

Responsibilities

~1 min read

→Dispatch deliveries across assigned markets and create efficient routes based on driver schedules, customer needs, and service level agreements.
→Manage daily dispatch operations using the company's dispatch system.
→Communicate with customers via phone and email to resolve concerns promptly while maintaining a professional and courteous approach.
→Handle customer inquiries and tickets through Dialpad and Zendesk.
→Coordinate closely with drivers by providing timely updates, instructions, and operational support.
→Monitor delivery performance and help achieve on-time delivery metrics of 90% or higher.
→Provide regular feedback to Operations leaders regarding driver performance and staffing needs.
→Develop a strong understanding of assigned markets, including clients, drivers, and operational requirements.

→Excellent written and verbal communication skills.
→Strong customer service and interpersonal skills.
→Responsible, dependable, and highly organized.
→Quick learner with the ability to adapt to new software and changing operational needs.
→Experience managing operational workflows efficiently is an advantage.
→Passion for logistics and delivering high-quality service.
→Proficient in Google Workspace (Docs, Sheets, Gmail, etc.).
→Comfortable working in an onsite, fast-paced environment.