Tech Lead (Salesforce CRM)

Chile·SantiagoRemoteFull-Time Permanentlead

OtherTech Lead

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Quick Summary

Requirements Summary

Comfortable running structured build and live operational/support work in parallel, and aligning technical direction across agency, client, and corporate platform teams within a controlled,

Technical Tools

OtherTech Lead

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

The Tech Lead is the single technical owner accountable for the successful delivery of a Salesforce-centric digital onboarding platform built for a global credit-bureau client. Salesforce is the heart of the solution — it orchestrates the entire B2B registration and onboarding journey: lead capture, identity-validation outcomes, disposition logic, and contract e-signature. You own the Salesforce build end to end and keep it aligned with the surrounding integration and infrastructure layers.

This is a high-autonomy role and the sole senior Salesforce voice on the engagement. You take architectural direction and turn it into shipped, production-grade Salesforce metadata — objects, Record Types, Flows, Apex, LWC, permission model, and managed-package configuration (DocuSign eSignature). You also hold the technical relationship with the integration microservices and cloud platform that read from and write to the org: you don't build those daily, but you define the contracts, guard the data model, and make sure a schema or automation change never blindsides them.

Apex (triggers, services, async, test classes) and governor-limit-aware design.

Flows — record-triggered and screen flows — as a first-class automation tool.

LWC for custom UI where declarative isn't enough.

Data model & security: custom objects, Record Types, permission sets/permission-set groups, FLS, sharing.

Deployment & ALM: SFDX source format, metadata/CLI deployment (`sf`), sandboxes, change/branching strategy, CI-based deploys.

Integration surface: REST/Apex callouts, Connected Apps & OAuth 2.0 (incl. M2M client-credentials), Platform Events/outbound patterns.

Integration & Cloud Awareness (coordinate, not necessarily build): Enough fluency in API-based integrations and a cloud/microservice backend (Node/NestJS on AWS is the current stack, including an SFCC B2B commerce component) to own the contracts and reason about the end-to-end flow. Deep AWS/Terraform/backend build experience is a plus, not a requirement.

Multi-Workstream & Multi-Party Delivery: Comfortable running structured build and live operational/support work in parallel, and aligning technical direction across agency, client, and corporate platform teams within a controlled, security-gated environment.

Communication: Excellent English (written and verbal); Spanish strongly preferred for day-to-day work with a Chile-based client and team.

People Leadership & Mentorship: Proven experience leading and mentoring engineers through coaching, technical guidance, and constructive feedback.

Salesforce certifications: Platform Developer I/II, App Builder, and/or an Architect-track credential.

Familiarity with test-driven development (TDD) / high-coverage delivery as a working practice.

DocuSign eSignature for Salesforce (or comparable managed-package e-signature) configuration experience.

Domain exposure to financial services, credit bureau, or identity/KYC onboarding flows, and comfort in regulated / enterprise-security contexts (VPN, corporate proxies, restricted egress, DevSecOps gates).

Familiarity with Node.js/NestJS, AWS (ECS Fargate), Terraform, Okta/SSO, and Jenkins/Bitbucket CI/CD as the surrounding platform.

CMS-driven frontends (Next.js / Contentful) exposure.

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.