Support Engineer

MX·Mexico CityRemotemid

Customer SupportSupport Engineer

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Quick Summary

Overview

Apriorit is a software engineering company, established in 2002, with significant experience in system programming, cybersecurity, reverse engineering, SaaS/Web, blockchain-based solutions, artificial Intelligence.

Key Responsibilities

Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization).

Requirements Summary

5+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills. Experience with Windows administration, Active Directory. Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).

Technical Tools

ansibleawsjenkinskubernetespythonterraformagilecybersecurityfintechlinuxmentoringnetworkingsaas

Responsibilities

~1 min read

→Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization).
→Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware).
→Automate processes with Ansible, Terraform; manage system configurations.
→Handle tickets in a 24/5 environment, participate in Scrum ceremonies.
→Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects.

Requirements

~1 min read

5+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills.
Experience with Windows administration, Active Directory.
Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).
Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage).
Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub.
VMware vSphere/ESXi expertise.
Proficiency in scripting (Shell, Python, PowerShell).
Knowledge of Kubernetes.
Agile/Scrum experience.
English level – upper-intermediate+, conversations with clients in English.