Road Service Manager

This is a leadership seat that still pays like a top producer. Base pay is $35–$45/hr on a standard 50-hour week, and commissions added on top of that. A road service manager who works hard and leads well clears $130,000–$150,000+ a year. You lead the crew, you still turn wrenches, and your paycheck reflects both.

NETC Fleet Services is hiring a Road Service Manager to lead our diesel road service team in MA (Chicopee or Sturbridge-based) — the techs who get stranded trucks, trailers, motor coaches, and heavy equipment back on the road across New England. We're one of the region's fastest-growing names in towing, recovery, and commercial truck service, and road service is one of our highest-growth verticals. This is a chance to lead it, build it, and grow with it.

• Be the first point of contact for your road service techs — daily operations, questions, and issues
• Lead by example. Your own diagnostics, repairs, documentation, and professionalism set the bar for the team
• Mentor and train your techs — bring new hires up to speed and push your veterans to get better
• Provision and manage equipment — make sure your team has the trucks, tools, and parts they need to produce
• Ensure your techs complete DVIRs, follow procedures, and meet company and DOT standards
• Give your people direct feedback, and escalate persistent performance issues to management
• Communicate proactively with dispatch, parts, and leadership — flag staffing, scheduling, and equipment problems early, with a recommended fix

• →Perform emergency roadside repairs, service, and diagnostics on diesel vehicles and equipment
• →Brake work, electrical, tire R&I, engine and powertrain repairs, AC and emission systems
• →Advanced troubleshooting and diagnostics
• →Process customer payments and resolve issues swiftly, calmly, and professionally
• →Keep documentation, receipts, and invoices tight and submitted on time
• →Keep your truck clean, presentable, and road-ready

• Proven diesel/heavy-duty repair skill — you can run any call you'd assign to your team
• Leadership experience or clear leadership readiness — you've trained, mentored, or run a crew
• High school diploma or GED, plus diesel engine repair training/certification
• Advanced knowledge of gas and diesel engines, electrical systems, and diagnostics; proficiency with diesel diagnostic software
• A valid driver's license and current DOT Medical Card
• Sharp problem-solving, strong communication, and the work ethic to lead from the front