Strategy & Operations Associate

We are looking for a highly capable Strategy & Operations Associate to help build and scale a growing fintech business.

You will work closely with senior leadership and collaborate across product, technology, sales, finance, and operations. The role combines analytical problem-solving with hands-on execution: you will identify important business problems, develop practical solutions, and remain involved until those solutions are working in practice.

This is not a purely advisory role. You will have direct ownership over critical workflows, operating metrics, and cross-functional initiatives that affect customers, partners, and financial performance.

The ideal candidate is a smart, adaptable generalist who learns quickly, exercises strong judgment, and enjoys bringing structure to ambiguous problems.

• Own and improve critical business workflows across customer onboarding, transaction execution, account servicing, partner management, reporting, and other core operations
• Identify operational bottlenecks and build scalable processes, controls, and documentation to address them
• Work with product and engineering teams to translate business needs into clear requirements for internal tools, customer-facing products, and automation
• Build reporting that gives the team visibility into growth, conversion, turnaround times, service levels, unit economics, and other key performance indicators
• Analyze business performance and recommend changes to improve growth, efficiency, economics, and customer experience
• Coordinate across product, technology, sales, finance, operations, and external partners to keep important initiatives moving
• Support the development and launch of new products, partnerships, and distribution channels
• Conduct market, competitor, and strategic analysis to inform business priorities
• Manage high-priority projects from initial problem definition through implementation and ongoing performance monitoring
• Help establish the operating cadence, processes, and infrastructure required to scale the business
• Step into emerging problems that do not fit neatly within an existing function and take responsibility for resolving them

• One to two years of experience in management consulting, investment banking, startup operations, fintech, or another analytically rigorous environment
• Management consulting experience is especially attractive because of the role’s emphasis on structured problem-solving, cross-functional execution, and working through ambiguity
• Strong analytical skills and comfort working with financial and operational data
• An ability to understand complex systems, identify what matters, and translate analysis into action
• Strong project-management skills, including the ability to coordinate multiple stakeholders and drive work forward without constant supervision
• Excellent written and verbal communication skills
• High attention to detail without losing sight of broader commercial priorities
• Comfort operating in a fast-moving environment where responsibilities may evolve as the business grows
• A low-ego, high-ownership approach and a willingness to move between strategic analysis and detailed execution
• Proficiency in Excel or Google Sheets; experience with SQL, data-visualization tools, workflow automation, or AI-enabled tools is helpful but not required

Direct fintech or financial-services experience is helpful but not required. Intellectual curiosity, commercial judgment, and the ability to learn quickly are more important.

Candidates for this role must be located in the United States.

 

 

 

 

 

Arbol is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.