Architectural Services Team Leader

Arconic is currently in search of an Architectural Services Team Leader to join our Kawneer Business.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Job Summary:

The Architectural Services Team Leader is responsible for driving architectural penetration and awareness across the organization. This role leads the Architectural Services Team while serving as the connective fabric between Marketing, Architectural Sales, and National Sales — ensuring that architect engagement at the earliest, most influential point in the construction project lifecycle is captured, routed, and converted into actionable sales opportunities. The position is central to building and maintaining the company’s Project & Information Intelligence Pipeline, increasing Architectural Awareness, and generating positive EBITDA outcomes.

In this role, you will:

Team Leadership & Architectural Request Management

• Manage the Architectural Services Team to effectively handle 275 – 350 technical questions per week that come through the company’s website and inbound channels, ensuring every inquiry receives timely and technically accurate responses.

• Lead, coach, and develop team members to maintain high-quality interactions with architects seeking product information, specification guidance, and technical support.

• Establish operating cadence and performance standards for the team, ensuring consistency in how architectural requests are captured, logged, and handed off.

Architectural Penetration & Awareness

• Drive the company’s architectural penetration strategy to expand the reach and influence of the organization within the architectural and design community.

• Develop and execute programs that increase architect awareness of the company’s product portfolio, technical capabilities, and value proposition.

• Partner with Marketing to support CEU programming, campaigns, events, and digital content that generate inbound architect engagement.

• Cultivate relationships with architectural firms to position the company as a preferred specification partner.

ASI Growth & Intelligence Pipeline

• Own the strategy and execution plan for growing AA (Architectural Awareness), leveraging the framework established in the company’s growth roadmap.

• Ensure that every architect-engaged interaction is captured as structured project data in Salesforce — including architect name, firm, project name, location, product interest, estimated value, and timeline.

• Transform the current inbox-based workflow into a structured intelligence channel, so that project data flows forward to National Sales and backward as feedback to Marketing and Architectural Services.

• Track and report on pipeline visibility, specification win rate, and revenue attribution from architectural engagement through to closed revenue (“Cradle to Completion”).

Cross-Departmental Continuity

• Serve as the operational bridge between Marketing, Architectural Services, and National Sales, maintaining continuity across all three teams through regular operating cadence and structured handoffs.

• Route qualified project intelligence to the appropriate National Sales representative with full context, enabling reps to engage projects months before the bid phase and influence specification decisions.

• Facilitate feedback loops so that project pursuit outcomes inform future marketing targeting and architectural follow-up strategy.

• Hand off potential in-person interactions and Lunch & Learn opportunities to the appropriate regional sales representatives.

You have:

• Bachelor’s degree in business, Sales, Marketing, or Engineering preferred.

• 10+ years total professional experience including 5+ years in architectural sales, building products, or commercial construction AND 3+ years in leadership or team management roles.

   

• Demonstrated ability to lead and develop a team in a high-volume, technical sales environment.

• Strong understanding of the construction project lifecycle, from design phase through specification, bid, and close.

• Proficiency with Salesforce or comparable CRM for project tracking and pipeline management.

• Excellent communication and relationship-building skills with both architects and internal stakeholders.

• Familiarity with Architectural Awareness and its implications for business development strategy.

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.

Preferred:

• Prior experience in Architectural Sales role within the glazing Industry.

• Industry certifications are a plus (LEED, Salesforce, etc.).