IT Manager, Davenport Operations

The IT Manager, Davenport is a strategic business partner responsible for local IT activities. This includes developing and executing location IT system strategies and plans to meet business needs, managing IT financials (operating and local capital), defining organizational resource and development plans, and maintaining internal and external supplier relationships to enable IT plans execution. This position is the liaison for all IT pillars to Plant Operations, representing ‘One IT’, and includes direct- and dotted-line reports in a matrix organization.

In this role, you will:

• Provide ongoing technical and leadership expertise, including growth and scalability requirements, for delivering several ERP systems, business applications, document management, data warehousing, and end user computing needs. Ensure high availability and redundancy for these business-critical systems. Maintain data center equipment disaster-recovery planning and testing, based on the organization’s guidelines. 
• Drive and align innovative, enterprise-wide infrastructure solutions, encompassing physical, virtual, SaaS/PaaS/IaaS, and hybrid environments. 
• Develop and enhance standard operating procedures and processes, using configuration management, source code control, asset management, systems monitoring, and other tools to ensure reliable information technology delivery. 
• Research and recommend new methods and techniques to improve operations, monitoring techniques, software pushes, and security offerings. 
• Ensure compliance with SOX and corporate audit procedures. 
• Manage vendor relations, ensuring optimal service and cost efficiency. 
• Develop and sustain strong relationships with all stakeholders, including: internal and external customers, vendors, other IT professionals, Managers, CIO’s analysts, and GBS/GBS-IS management. 
• Strengthen the operations team, over time, through hands-on leadership and development opportunities, resulting in talent pipelines for succession planning. 
• Maintain and publish metrics highlighting IT services operational efficiencies. 
• Provide work direction to multiple coordinated teams and large-scale, high-impact, and/or Global, Multi-Million Dollar projects, executing in adherence to budget, schedule, and scope with a high degree of customer satisfaction. 
• Plan and manage budgets, demonstrating understanding of the financial processes. 

Essential Knowledge / Skills / Abilities: 

• Systems and Technology — Demonstrate systems and technology practical application knowledge. This includes knowledge of systems architecture, hardware, operations, and life cycle. 
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordinating people and resources. 
• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. 
• Strong Financial Literacy — Job requires the ability to budget and create well-thought-out projects with appropriate ROI. 
• Integrity — Job requires honesty and ethical behavior. 
• Stress Tolerance — Job requires dealing calmly and effectively with high-stress situations. 
• Disciplined Execution — Job requires holding the team accountable through daily execution to the plan. When required, he/she will need to be able to dive into details to ensure operational success. 
• Written and Verbal Expression — Communicate information and ideas verbally, and in writing, so others will understand. 
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
• Monitoring — Monitor/assess your own performance, as well as that of other individuals or organizations, to make improvements or take corrective action. 
• Time Management — Manage your own time and the time of others. 
• Works as part of a geographically dispersed team (e.g. local, global) using a variety of technologies. Acknowledges & accommodates, where appropriate, any variance in time zones and native language. 

• The physical demands described here are representative of those employees must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   

You have: (required)

• Bachelor’s degree from an accredited organization . 
• 7 years' minimum experience working in information systems or technology 
• 7 years’ minimum experience in a position of leadership/influence (defined as having direct reports, matrix reports, or leading a project team). 
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. 

Exceptional Candidates also have: (preferred)

• Bachelor’s degree in Information Systems/Technology or Computer Science from an accredited organization 
• Master’s Degree in Information Systems/Technology or Computer Science from an accredited organization