Arcteryx.Com12d ago

Business Analyst, Salesforce Marketing Cloud

North Vancouver, BC (Corporate)Full-timemid

Business AnalystData & AI

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

Your Opportunity at ARC’TERYX:As the Business Analyst, Salesforce Marketing Cloud, you will act as the conduit between the Technology and multiple cross-functional business teams.

Technical Tools

jirasalesforceagile

Requirements

~3 min read

The Digital Marketing team is a technology driven team focused on the Salesforce Marketing Cloud instance that supports our Lifecyle Marketing business teams. This team will be focused on continually improving our Salesforce Marketing Cloud environments, primarily email marketing, to better suit our business’s evolving needs. We are passionate about improving the guest experience through technology and strive to put the guests at the centre of every decision we make.

Gathering requirements using effective business analysis techniques with the Lifecycle Marketing teams

Creating understandable visual representations to communicate complex concepts and models for various target audiences

Translating business requirements into detailed and actionable specifications

Collaborating and contributing as a team player is demonstrated in the strong, positive relationships you build within Technology and with business teams

Documenting detailed user stories, process flows, system flows, and acceptance criteria that will be used for business process review, systems architecture, and quality assurance

Identifying and documenting business process changes and improvements

Facilitating and managing stakeholder engagement

Maintaining process and systems documentation as business and systems evolve

Assisting the Technology leadership team with other tasks and projects as required

Creating understandable visual representations to communicate complex concepts and models for various target audiences

You have 3+ years of experience as a Business Analyst ideally working on projects in the digital and omnichannel spheres

You have strong experience with Salesforce Marketing Cloud

You have extensive experience with working in an Agile methodology

You have a solid understanding of data models (ERDs)

You have strong experience with Jira

You have experience working with enterprise level systems integrations and experience creating data mapping documentation for system integration projects

You have excellent interpersonal skills and the ability to communicate with all levels of stakeholders to be able to explain, articulate, and document concepts, business processes, systems and business requirements efficiently

You have strong organization and prioritization skills while managing multiple, competing priorities, and tight deadlines

You have high level of analytical and critical thinking with strong troubleshooting skills

You are proactive in identifying the root cause of issues and developing solutions

You can remain highly flexible and adaptable when faced with ambiguity

You are able to balance autonomy and collaboration

You are be able to quickly absorb new and different types of information, modify and adapt existing knowledge, and work in a changing and evolving environment, to ensure successful project delivery

You have experience with different technologies and application integrations using service layers

Your passion for your work is paralleled by your passion for getting outside and living it

The salary range for this role is CAD$82,000–CAD$108,000