Arcteryx.Com21d ago

DAP Systems Specialist

Canada·North VancouverFull-timemid

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Quick Summary

Overview

Your Opportunity at ARC’TERYX: This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals.

Technical Tools

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This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals. Reporting to the SAP Training Manager, you will play a key role in shaping how the platform is governed and used across the business, balancing day‑to‑day execution with longer‑term product vision. You will play a hands‑on ownership role of platform capabilities, and will have the opportunity to build processes, standards, and operating models that do not yet exist. You will help establish scalable governance, content standards and reusability, analyze usage patterns, and help extend the chosen digital adoption platform across Arc’teryx as the tool of choice. You will work through a blue-sky implementation landscape navigating uncertainty and change, backing your expertise and knowledge of the product. This is an opportunity for someone who is motivated by the opportunity to build a legacy.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

The ERP and Corporate Applications team is in the Technology vertical of Arc’teryx. You will be in the same team as other product managers, who partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets. As part of this team, you would be collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others. This is a new team with a fresh mandate to implement best-in-class digital adoption practices in the company.

Managing and improving the adoption of our DAP, ensuring its smooth operation, accessibility, and effectiveness in meeting the organization's digital transformation goals

Building, engaging, and scaling a community of ‘power users’ in the organization as part of a decentralized operating model

Collaborating with subject matter experts and technical knowledge owners to develop and implement engaging training content within the tool

Providing technical support and guidance to a community of users on DAP functionality, troubleshooting issues, and optimizing user experience

Providing subject matter expertise in an advisory capacity by driving best practice recommendations on tool adoption and providing timely product-related advice

Defining, monitoring, & maintaining content quality standards to ensure content hygiene

Ownership of content transports from editor to test and to production. Instituting a well-defined and repeatable protocol for content transports

Training and on-boarding new users of the tool effectively

Establishing governance guardrails, content standards, naming conventions and role guidelines to ensure hygiene, reusability and scalability

Owning the analytics and insights feature of the platform; analyze usage patterns and make suggestions & recommendations

Driving the operating and enablement model; train users, compile training documentation, and holding office hours (when necessary)

Scaling WalkMe as an enterprise platform by supporting expansion into new use cases and applications while maintaining platform health and technical hygiene

Triaging and working on new support tickets related to incidents or operational support

Managing the rollout of new training assets, into a larger knowledge base that supports new user on-boarding and rapid adoption

Create content in the DAP Platform – Smart WalkThrus, Launchers etc. and deploy to a user base

You have 8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles, with handson experience designing or supporting inapp guidance at scale

You understand Point-of-use enablement, the challenges, the typical user pain points, and know what countermeasures are required

You have direct experience or certification in the WalkMe Digital Adoption Platform

You have strong subject matter expertise in WalkMe or similar DAP Products and can advise new users on the technicalities and troubleshoot issues proactively

You have scaled similar DAP software in your earlier roles and bring a level of curiosity and passion for building

You understand content and governance standards and have implemented these in previous roles

Knowledge of DAP integrations is considered an asset

Experience working in the retail sector is considered an asset.

Experience with SAP GUI and/or Fiori is considered an asset.

You are a self-guided individual that displays autonomous leadership qualities and assumes a growth-mindset.

The salary range for this role is CAD$82,000 - CAD$108,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

 *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.