Data Analyst, ReBIRD

Canada·North VancouverFull-timemid

Data AnalystData

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Quick Summary

Overview

Your Opportunity at ARC’TERYX:As the Data Analyst, ReBIRD, your expertise in analysis and data-driven insights supports key decisions on product service, repair, and long-term strategy.

Technical Tools

Data AnalystData

Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.

Performing data manipulation and analysis to support key performance metrics across the service and repair network

Maintaining recurring forecasts and supporting the development of new forecasting techniques

Building and maintaining dashboards in Power BI including troubleshooting and debugging errors, refreshing, and publishing data

Gathering business requirements and translating them into data requirements and specifications

Collaborating with cross-functional teams including Business Intelligence, Technology, Design, Quality Control, and Supply Chain; representing company needs in after-sales returns and service and working on projects to enable informed decision making

Improving data through research and analysis of product returns and trends in support of product insights and design teams

Understanding and teaching others about global service delivery systems and processes in relation to regional differences and constraints for reporting visibility

Supporting the creation and reporting of sustainability metrics and measuring the impact of the service and repair program, in partnership with our Sustainability team

Contributing to the evolution of data tools across the business, providing subject matter expertise in future development of data platforms

Integrating APAC regions into greater data analytics work to better inform global ReBIRD analytics

Incorporating raw material data to support forecasting, ordering, managing, and fulfillment

You have a Bachelor’s Degree in Math, Economics, Statistics, Finance, Business or a related field

You have 3+ years' experience synthesizing complex analysis into actionable insights and presenting insights to senior leaders

You have excellent interpersonal skills and the ability to summarize and express ideas clearly through visualizations, written documents and presentations

You have extensive experience in data visualization and analysis software (e.g. Power BI, Excel, Tableau, SQL, etc.)

You have experience with data manipulation and management including ETL, user provisioning, and Power BI service management

You have experience balancing customer focus with long-term strategic goals and operational constraints, and you take initiative in documenting and presenting opportunities for improvement

You are proactive in identifying the root cause of issues and developing solutions.

You remain highly flexible and adaptable when faced with ambiguity.

Your passion for your work is paralleled by your passion for getting outside and living it.

You are able and willing to travel as required

The salary range for this role is CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

 *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.