Senior Manager, Process Operations - Regional

The Process Operations team sits at the heart of Arc’teryx’s end-to-end value chain, leading enterprise-wide alignment and advancing a culture of radical collaboration. We optimize the intersection of Product Creation, Supply Chain, Product Data, and Regional Go-To-Market, acting as an internal consultancy that identifies, designs, optimizes, and implements process improvements and operating model changes.

We establish the company’s I2C /Go-To-Market rhythm of business by standardizing calendars and tools, clarifying deliverables and decision rights, and embedding KPI-led performance management. We govern product data, modernize reporting, and build capabilities that enable forward looking visibility, better planning, faster decisions, and on-time seasonal delivery.

As an essential thought partner to executive leadership and cross-functional teams, we deliver clarity, consistency, and cohesion, empowering our people to achieve operational excellence, accelerate our Go-To-Market approach, and strengthen the enterprise through quality processes and measurable outcomes.

The Senior Director, Process Operations leads the Downstream I2C pillar with a hyper‑focus on Global × Regional integration, driving clarity, consistency, and cohesion across Regions, Brand/Marketing, Merchandising, and Supply Chain to enable outstanding seasonal execution.

• Partnering across a broad set of stakeholders leading deep dives and workshops, distilling complex inputs into clear objectives, and defining critical paths that drive alignment and enable operational execution at scale
• Driving alignment between Global operating frameworks and Regional execution, ensuring clarity in inputs, outputs, timelines, and decision rights

• Embedding and maintaining operating rhythms aligned to the enterprise I2C calendar, milestones, and decision points
• Identifying process gaps, inefficiencies, and friction points across Global and Regional teams and driving solutions that simplify, standardize, and improve ways of working
• Partnering with Process Operations Team to pilot, iterate, and scale, processes, tools, templates, and workflow improvements
• Building capability within the team to support regional stakeholders, driving adoption of global standards, and enabling effective change management

• Establishing clear roles, responsibilities, and ways of working for in-region Process Operations support
• Creating visibility into regional execution through tracking of milestones, risks, and dependencies
• Supporting readiness checkpoints and decision forums with high-quality inputs and clear stakeholder alignment
• Leading adoption of new processes, tools, and operating models, ensuring changes are embedded and sustained
• Reinforcing a culture of operational excellence, accountability, and continuous improvement

• Strengthening how Regions plan and execute within the I2C calendar by improving milestone management, readiness checkpoints, and scenario planning to proactively manage risk and drive commercial readiness
• Embedding clear decision rights, stage gates, and handoff moments across Regions, ensuring consistent execution of global frameworks and alignment at critical points in the seasonal calendar

• You bring 8+ years of experience in operations, consulting, or a similar environment, with a track record of leading cross-functional initiatives from strategy through execution
• You have strong business acumen and thrive in global, matrixed environments; experience in consumer goods, retail, or apparel is an asset
• You appreciate working within a calendar; you have strong organizational skills and excellent attention to detail
• You have effective and efficient time management skills, strong analytical skills, and excellent communication and presentation skills
• You have an excellent understanding of the I2C process
• You have strong leadership and teamwork skills and the ability to facilitate work across multiple internal departments and effectively collaborate with our global teams
• You have the expert ability to explain, articulate, and document concepts, business processes, systems and business requirements
• You have confidence in communicating and collaborating amongst large and diverse audiences
• You are proficient in the use of Adobe, Microsoft Office and SmartSheets and or similar project management tools
• You are willing and able to travel within regions as required for tradeshows, presentations, meetings, consumer events, etc.
• You are proactive in identifying the root cause of issues and developing solutions
• You are highly flexible and adaptable when faced with ambiguity
• You demonstrate the ability to balance autonomy and collaboration well
• You demonstrate the ability to inspire breakthrough thinking and continuous improvement
• You possess the drive to seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it