Customer Solutions Engineer, Atlas, AMER

The Customer Solutions Engineer, Atlas for AMER owns the post-deployment technical success of Armada’s Atlas customers across North America. It is a hands-on technical role centered on platform adoption and optimization: driving deep adoption of Atlas capabilities — monitoring, lifecycle management, governance, and automation — co-creating enterprise integrations through Atlas webhooks and APIs, and helping large customers structure and manage high asset counts so the platform scales with them. 

Atlas is a SaaS platform and onboarding is largely self-service; Armada’s support and delivery teams assist, but customers typically stand up much of it themselves. Deployment is deliberately simple, though an initial onboarding and deployment plan supports larger roll-outs and gets these customers on the right structure from the outset. The real work, however — and where this role spends its time — is everything after go-live: turning initial usage into mature, healthy, deeply embedded operations. 

As the post-sale counterpart to the Customer Engineer (Sales Engineer), the Customer Solutions Engineer takes technical context at hand-off and owns durable post-sale adoption and technical success. The goal is measurable value realization — moving each customer up the adoption maturity ladder while keeping the account healthy — with the Joint Success Plan (JSP) as the framework to get there. This role reports into the Sr. Manager, Customer Solutions Engineering (Atlas), Americas, and success is measured by adoption depth, operational maturity and health, retention, and expansion. 

• A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge 
• A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude 
• Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
• A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda 
• Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you 

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.