General Manager, Armani/Casa

As the leader of the showroom, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the showroom operates efficiently and effectively. Your ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the showroom will greatly influence the client and associate experience.

As a Showroom Sales Manager you will also provide input on merchandising, marketing, and client relationship strategies. Your presence daily on the showroom sales floor will provide you the opportunity to understand the business on the front line, and you will have the opportunity to use the insights to improve your showroom’s business. You will help shape and execute showroom strategies to build trusting relationships with clients and associates, to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team.

To succeed in this role, you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. You will be responsible for the end-to-end management of the showroom and its team, including labour and supply budget.

Our team mission is passionately conveying the vision of Giorgio Armani.

• → Inspire sales team to drive revenue to achieve or exceed sales plans and profitability expectations for the showroom
• → Create and execute strategies and associate goals to maximize showroom sales and create action plans to meet commercial objectives
• → Leverage awareness of market, competitors and local client activation strategies to analyze business relative to competitive landscape and local trends
• → Provide input into merchandise strategy based on local needs to support sales strategies
• → Develop new business relationships through meetings and networking outside the showroom
• → Coordinate outside sales presentations with trade partners and industry leaders
• → Seek new trade clients through industry research and ‘cold call’ outreach
• → Network with key trade industry partners and competitors to maximize client database.
• → Sustain a constant knowledge of the home furnishings and interior design industries and be able to speak clearly and intelligently to new trends and products

• Build exclusive, long-lasting, trusting relationships with clients by leveraging Client Relationship strategies to ensure reachability expectations are met
• Promote a client centric sales experience that is representative of the brand, achieves lifestyle sales opportunities and repeat business achieving Key Performance Indicators (KPIs) i.e. seasonal refresh, gifting, multiple homes, etc.
• Ensure team is establishing connection with clients in line with brand and selling ceremony expectations (Client Journey) to build relationships and drive client retention
• Responsible for aligning team on in-showroom execution of OMNI channel and client initiatives
• Monitor all details and developments of special orders, along with shipping and delivery of product, to ensure the close of a sale and complete client satisfaction
• Carefully monitor client purchase histories, ensuring correct bookkeeping and maximizing suggestive selling.
• Partner with other Giorgio Armani client advisors to ensure cross-branding sales opportunities

• Responsible for creating and maintaining a positive and energetic team culture, with a strong leadership team and high performing sales team
• Motivate team through positive feedback and celebrate individual/team accomplishments
• Lead Talent Acquisition for showroom, proactively recruiting and identifying candidates that reflect our expectations of client experience and brand, ensuring a strong Succession Plan is maintained
• Responsible for the end-to-end Associate experience, ensuring onboarding to off boarding and all phases in between are managed to standard. Focused attention on implementation and follow-up on all training programs, including Product Knowledge and Client Service
• Establish a frequent cadence for reviewing associate performance and take thoughtful action to quickly hold associates accountable for results in partnership with Human Resources

• Ensure visual merchandising and presentation reflects brand standards and compliance to directives
• Plan, direct, and implement all corporate merchandising directives
• Analyze product results across all departments to evaluate successes and opportunities, and action plan to drive growth or course correct where needed in partnership with Visual Leadership and Vice President of Armani/Casa.
• Ensure the showroom is neat, clean and organized and reflects the correct visual image

• Accountable for operational excellence, including achieving Inventory targets
• Responsible for effectively communicating with appropriate business partners, as it relates to inventory matters (capacity, allocation and logistics)
• Ensure up-to-date permits and inspection certificates are available in-showroom
• Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise
• Ensure the compliance of all company policies and procedures

• Accountable achieving showroom Profit & Loss results, specifically revenue and labour expense
• Manage showroom schedule ensuring talent is planned to drive sales and meet client experience needs
• Share insights based on analytics to influence showroom budgets and staffing structures

• Set the example and deliver a strong client experience, achieving sales targets through the sales team
• Lead the team that delivers the experience, every day with every visitor. Acts as the ambassador for the brand and sets this expectation for each of the associates. Creates brand awareness, motivates people, and delivers financial results.

• Minimum Five (5) years of experience in similar retail management field
• College/Post-Secondary degree preferred
• Experience with buying & merchandising is preferred
• Excellent communication (verbal and written) skills and the ability to influence partners and motivate direct reports
• Demonstrated experience in executing Sales Management Trainings and Presentations
• Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint
• Open availability and able to work a flexible schedule, including holidays, nights and weekends
• While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset
• Ability to travel when required, both domestic and international
• Strong organizational and problem solving skills