Technical Program Manager

• Own the release calendar and keep stakeholders informed on timelines, status, and changes.
• Utilize data analytics and AI to break down ticket distribution into detailed categories, identify trends such as recurring high-priority issues or clusters of technical debt, and refine sprint planning accordingly.
• Forecast workload and adjust resource allocation based on insights.

• Proactively identify and track dependencies, ensuring they do not become bottlenecks.
• Monitor critical tickets and customer commitment deadlines.
• Keep teams aligned on timelines and flag risks early with clear escalation paths.

• Help define clear start and end timelines for roadmap commitments.
• Work with engineering and product teams to break down critical tickets into manageable work items.
• Identify and prioritize prerequisite work (research, spikes) before execution begins.

• Develop and implement capacity planning processes to forecast team bandwidth.
• Leverage historical velocity data to identify bottlenecks.
• Collaborate with engineering and product to ensure resource allocation aligns with strategic objectives.

• Track and report on progress against engineering OKRs, maintaining visibility into how execution maps to business goals.
• Flag when delivery is drifting from stated objectives and surface risks to engineering leadership early.
• Drive best practices in execution tracking and reporting to improve engineering efficiency and support data-driven decision-making.

• Bridge engineering, product, sales engineering and customer success teams to ensure customer commitments are understood, tracked, and delivered.
• Maintain clear visibility into roadmap status and escalation status for leadership through regular reporting and reviews.

• Own cross-functional customer escalations: understand impact, coordinate resolution with engineering, and communicate progress to Customer Success and Sales Engineering until closure.
• Act as the customer advocate internally, ensuring escalations are triaged, prioritized, and resolved with urgency.
• Identify patterns in escalations and work with product and engineering to drive systemic fixes that prevent recurrence

• Manage the delivery lifecycle for private and on-prem customer deployments, coordinating with infrastructure, engineering, sales engineering and customer success teams.
• Ensure customers on private deployments receive timely updates, upgrades, and support with clear communication throughout.

• 12+ years of technical program management experience, including customer-facing delivery.
• PMP, PMI-ACP, CSM, or equivalent program management certification (required).
• Proven track record managing both engineering execution and customer-facing programs at scale in SaaS or security environments.
• Deep expertise in JIRA, Confluence, and engineering analytics tools.
• Strong ability to translate customer needs into engineering requirements and communicate technical constraints back to customers.
• Excellent communication skills across engineering teams, product, leadership, and customers.
• Experience mentoring junior managers and fostering a culture of continuous improvement and accountability.
• Demonstrated ability to work under pressure, manage competing priorities, and escalate risks proactively.
• Strong analytical and data-driven mindset with ability to build and interpret dashboards.
• Exposure to GenAI LLM-based systems (Claude, Codex, Gemini etc).

• Deep understanding of software development lifecycle, DevSecOps, and application security.
• Experience with AI-powered platforms and engineering OKRs.
• Prior experience managing private deployments or enterprise customer implementations.
• History of introducing process innovations that measurably improved sprint planning, customer onboarding, and delivery excellence.
• Experience at a scaled SaaS company (50+ person engineering org) operating across multiple time zones.

• Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
• Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
• Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
• Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
• Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
• Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
• Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered

Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible.

ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.