IT Specialist

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

You'll keep Array running by solving day-to-day IT issues for employees, provisioning devices and accounts, and supporting the systems behind a growing company. You'll work across Slack, Jira, Google Workspace, identity platforms, endpoint management, and SaaS applications while helping integrate acquired companies into Array's environment. This role is for someone who enjoys solving problems, learning quickly, using AI to work more efficiently, and making an immediate impact on a small team.

• 1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome).
• Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications.
• Strong troubleshooting, communication, and customer service skills with a bias for solving problems independently.
• Comfort working on a small team where priorities shift and everyone owns outcomes.
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

• Resolve employee IT requests through Slack, Jira, and other support channels.
• Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
• Build and maintain automations, integrations, and custom connections between business systems to reduce manual work.
• Support M&A system migrations by consolidating tools, retiring duplicate services, and improving operational efficiency.
• Document processes, identify recurring issues, and continuously improve the employee IT experience.