Arrivelogistics16mo ago

Account Coordinator

GuadalajaraFull-timemid

OtherAccount Coordinator

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Quick Summary

Overview

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.

Technical Tools

slack

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

As the Account Coordinator, you will use your enthusiasm and tracking experience to help deliver premier service in our Mexico office. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as shippers and receivers within our customer’s network. You will work closely with our Client Success teams to ensure.

Utilize Ring Central, ARRIVEnow, email, slack, and textlocate to update our systems properly and communicate with our drivers

Inbound/Outbound calls to drivers and dispatchers with professionalism

Inbound calls are required depending on the company's needs, you will be responsible for providing assistance to certain ring groups.

Become knowledgeable in the various visibility tools used by our carrier partners.

Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone.

Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.

Remain up to date and follow company wide SOP’s and standards set

Utilize the tracking board on a daily basis for best tracking practices

Communicate with internal departments to proactively relay information

Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times.

Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable , while also working to set up proper transits to make shipments favorable for most carriers.

Exemplify a level of assertiveness to identify issues and solve them.

Introduction into data entry – Load building and scheduling

Gain knowledge of the transportation industry to better serve our customers,carriers, and drivers.

Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.

All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager.

High school Diploma

College degree preferred

Ability to work in a fast pace environment

Proactiveness

Must be willing to live in Guadalajara full-time

Must be bilingual in Spanish and English

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.

Leave the suit and tie at home; our dress code is casual.

Enjoy office wide engagement activities, team events, happy hours and more!

Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.

Start your morning with free coffee!

Maximize your wellness with free counseling sessions through our Employee Assistance Program

Get paid to work with your friends through our Referral Program!