Customer Service Representative – Office Management Career Path

United States·Winston-Salemmid

Customer Support SpecialistCustomer

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Customer Support SpecialistCustomer

What We Offer

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We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

In addition to your Customer Service Representative responsibilities, this position offers the opportunity to gain greater exposure to Service Center operations and develop skills that could support future growth into an Office Manager position. You will have opportunities to learn more about office operations, customer account management, scheduling, reporting, team support, and the day-to-day administrative needs of the Service Center.

We are looking for someone who is eager to learn, takes initiative, demonstrates strong organization and communication skills, and has an interest in growing into greater responsibility over time.

Requirements

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Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed

Interest in professional growth and future leadership opportunities
Strong organizational and time-management skills
Ability to prioritize multiple responsibilities in a fast-paced environment
Strong written and verbal communication skills
Ability to learn new systems and processes
Self-motivated with a willingness to take on additional responsibilities
Previous customer service or administrative experience preferred

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.